May 20, 2022 0 Comments

65: Jennifer Cronin - Management Gut Check: Improving Team Leadership and Client Relations




This week on the show, we’re joined by Jennifer Cronin, client services manager here at Trust Relations. She’s here to talk through her best practices for client management and team leadership, including some useful tips for identifying problems in your professional relationships. And, as an added bonus, Jennifer also chimes in on this week’s Anonymous PR Horror Story, from a client contact whose PR program isn’t turning out to be as fruitful as anticipated. April and Laura also share their advice on how to develop friendly working relationships with reporters. They also discuss the PR implications for the New York Yankees and the Cleveland Guardians, after fan and player behavior got out of control during a game at Yankee Stadium last month.

Read the PR News of the Week here:

Learn more about Jennifer here:

Connect with Trust Relations:

Have an anonymous PR horror story to share or questions you want to be answered on the show? Email us at

You can stream the show live at 2:00 pm ET every Saturday, on ElectroMagnetic Radio:

You can also connect with Trust Relations on our website: or on social media:

Sound effects obtained from

Send in a voice message:

You can also listen on:


April White

Laura Schooler


Grab a glass and get ready to “wine down” every week with public relations vets April White and Laura Schooler as they gab, analyze, dissect, commiserate–and, in some cases–kick the door down on the PR industry. Call it tough love if you will, they’re looking to make our jobs easier, more relatable and more entertaining.